TERMS & CONDITIONS
This website is owned by: RAAW Alchemy
We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. Our online e-commerce platform is hosted by Shopify Inc. Your data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify store your data on a secure server behind a firewall.
When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the event that stock levels were incorrect at the time of receiving your order. In the event that we are unable to deliver your order we will inform you and cancel the order.
PAYMENTS AND CARDS
We accept payment via VISA, MasterCard, American Express, Pay Pal and Apple Pay. When paying by card you will be asked for the card number, it’s period of validity and the CVC code. We, RAAW Alchemy and us as a company DO NOT store card numbers after the transaction has been completed. If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data until your transaction has been completed. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies.
PayPal allows secure payment from your bank account, credit card or PayPal account.
All products are sold in Euros (EUR). RAAW By Trice retains the right to change prices at any time. Please note that local import charges (customs duty, sales tax) may occur depending on your region or country. These charges are at your own expense.
All content available on this website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, video clips, data compilations and software, and the compilation thereof (the “Content”) is the property of RAAW Alchemy, and is protected by United States and international copyright laws. The trademarks, logos and service marks displayed on this website (the “Trademarks”) are the registered and unregistered marks of RAAW Alchemy, our affiliates, our licensors or our partners, in the United States and other countries, and are protected by United States and international trademark laws. All other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the website are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by us. You may not use RAAW Alchemy´s or its partners’ or affiliates’ trademarks and trade dress in connection with any product or service without the express permission of RAAW Alchemy.
The Content of this website, and the site as a whole, is intended solely for personal, noncommercial use. You may download, print and store selected portions of the Content, provided you (1) use these copies of the Content only for your own personal, non-commercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. RAAW Alchemy retains all its intellectual property rights in any Content you download from this website.
You may not without the prior written permission of RAAW Alchemy use any computer code, data mining software, “robot,” “bot,” “spider,” “scraper” or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site or accessed through this site. You also may not engage in the mass downloading of files from this site, use the computer processing power of this site for purposes other than those permitted above, or flood this site with electronic traffic designed to slow or stop its operation.
Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from RAAW Alchemy.
We at RAAW Alchemy work hard to help you get your orders as quickly as possible. As soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped. This, unfortunately, means NO changes can be made to your order once it is placed.
If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
If your order arrives damaged or defective, please contact us immediately at firstname.lastname@example.org so we are able to assist you and resolve the issue. We will happily replace any damaged items, however, a photograph as proof of the damage/defect is required. If an item is missing from your order, please provide a photo of everything you received, as well as the packaging and proof of payment. We ask that you please contact us within 48 hours of receiving your package if an item is missing from your order. With photographic proof, you do not need to go through the return process in order to receive a replacement or a refund. At this time, we are not able to refund items that arrive damaged.
Please keep in mind that the products you are buying are natural so some variation from batch to batch is normal (slight changes in color for example). This does not have an effect on the product’s efficacy and is safe to use for the duration of their 12-18 months shelf-life.
REFUNDS + EXCHANGES
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We offer returns within 30 days of purchase back to your original form of payment. To return, please pack the items safely back into the original packaging and return to shipper.
Once we receive the package and inspect the product(s), the total amount minus the original shipping cost will be returned back to your original form of payment. The returned item must have at least 50% or more of the product left in the bottle/jar in order to qualify. If the product does not meet the return requirements, store credit will be issued instead. Unfortunately, we are unable to offer exchanges or returns of partial sets at this time. Once we receive the returned item(s) at our facility, please allow 10 business days for the return to be processed.
If a purchase is made through an unauthorized RAAW Alchemy retailer, we are unable to assist with a return or exchange. If you are unsure as to whether or not the retailer is authorized, please reach out to email@example.com
RAAW Alchemy does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to RAAW Alchemy.
Please note: We will not be able to refund the shipping cost for returns as it is directly paid to our providers.
NEWSLETTER + MARKETING OPT-IN AND OPT-OUT PROVISION
We offer you the chance to receive news and beauty updates which, include alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish. Marketing communications you subscribe to will only be sent by RAAW Alchemy.
You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. To opt out of direct mail, please contact our Customer Care team at firstname.lastname@example.org
If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.
COMMENTS AND REVIEWS ON OUR ONLINE SERVICES + PAGES
If you wish to submit a comment or feedback on a product, collection, on our website, picture, post, blog or article featured on our services and pages (including Instagram, Facebook, Pinterest) we may, but are not obliged to, publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment. Your email address will not be published, but we may use your email address to contact you in relation to your comment.
RAAW Alchemy will never provide, sell or share your information to third parties. All information entered on this site is encrypted and secure. We care for the security and privacy of all our customers. We respect your personal data. You are in control, and you can opt out at any stage.
Thanks again for being a RAAW customer!
Nikolaj Plads 30
DK-1067 Copenhagen K