You can change or withdraw your order if it has not been shipped from our warehouse at our customer service as soon as possible. We will do everything we can to help you.

If you have changed your mind or are not fully happy with the goods in your RAAW Alchemy delivery, you will be entitled to a refund or an exchange (where stock is available) within 30 days of receiving your order as long the items are in their original condition. Contact us at customer service for detailed information on how to return your products.

Please note that return shipping costs will not be refunded.

You have a 2-year right to make a complaint. Your complaint must reach us without delay. Products purchased through the RAAW Alchemy webshop can be returned within 30 days from the date of purchase.

Please note: We will not be able to refund the shipping cost for returns as it is directly paid to our providers.